Refund policy
At Sayge, we want you to love your sleep experience. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You have 30 calendar days from the date of delivery to request a return.
To be eligible for a return, your item must be:
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Unused, unwashed, and in the exact condition you received it.
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In its original, undamaged packaging.
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Accompanied by the original proof of purchase.
Please note: Due to hygienic standards, we cannot accept returns on items that have been slept on or washed.
The Return Process
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Request a Return: Contact our team at hello@sayge.co.za with your order number to initiate the process.
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Inspection: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
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Refund: Approved returns will be processed immediately, and a credit will automatically be applied to your original method of payment within [5–7] business days.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Shipping costs from the original order are non-refundable.